Return Policy
At NicNacBooteek, each piece is handcrafted with intention and care. We want you to feel confident in your purchase.
We accept returns and exchanges within 14 days of delivery.
Eligibility Requirements
To qualify for a return or exchange:
- The item must be unworn and unused
- The item must be in its original condition
- Item must be returned in original packaging
- Return request must be submitted within 14 days of delivery.
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
Refunds
Approved returns maybe subject to a 10% restocking fee to cover processing and quality inspection.
Once the item is received and inspected, the remaining balance will be refunded to the original payment method.
Original shipping charges are non-refundable.
- Contact Us: Reach out to our customer service team at info@nicnacbooteek.com within 14 days of receiving your item.
- Provide Details: Include your order number, the reason for return, and any relevant photos if the item is damaged or defective.
- Return Authorization: We will review your request and provide instructions for returning your item.
Exchanges
Items may be exchanged for:
- A different size (if available)
- A different item of equal value
If exchanging for a higher-priced item, the price difference must be paid.
Non-Returnable Items
The following are final sales:
- Custom or personalized pieces
- Clearance Items
- Worn or damaged merchandise
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 48 hours of delivery with photos at info@nicnacbooteek.com. We will work with you to resolve the issue promptly.
If you have any questions about our return policy, feel free to reach out to us at info@nicnacbooteek.com. We are here to assist you!