Return Policy

Return Policy

Thank you for shopping with us! We strive to ensure your complete satisfaction with your purchase. If, for any reason, you are not entirely satisfied, we are here to help.

15-Day Return Policy

We offer a 15-day return policy from the date you receive your item. If 15 days have gone by since your delivery, unfortunately, we cannot offer a refund or exchange.

Eligibility for Returns

To be eligible for a return:

  • The item must be unused, unworn, and in the same condition that you received it.
  • The item must be in its original packaging.
  • Proof of purchase (receipt or order confirmation) is required.

Non-Returnable Items

Certain items are exempt from being returned, including:

  • Custom or personalized products.
  • Items marked as “final sale.”
  • Damaged items caused by misuse, neglect, or improper care.
  • Face Mask

How to Initiate a Return

  1. Contact Us: Reach out to our customer service team at NicNacBooteek@gmail.com within 15 days of receiving your item.
  2. Provide Details: Include your order number, the reason for return, and any relevant photos if the item is damaged or defective.
  3. Return Authorization: We will review your request and provide instructions for returning your item.

Return Shipping

  • The customer is responsible for return shipping costs unless the item is defective or the return is due to our error.
  • We recommend using a trackable shipping method to ensure we receive your return.

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved:

  • Your refund will be processed, and a credit will automatically be applied to your original payment method within 5-7 business days.

Exchanges

If you wish to exchange an item, please initiate a return and place a new order for the desired item.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately at NicNacBooteek@gmail.com. We will work with you to resolve the issue promptly.

If you have any questions about our return policy, feel free to reach out to us at NicNacBooteekl@gmail.com. We are here to assist you!